Smart Fixtures store displays, store fixtures, retail displays and tradeshow booths

Frequently Asked Questions

Contact us by:Live chat To begin working with our designers, contact us by:Live chatIs easy to put together and take apart -- without tools! Contains different components of various sizes and shapes, letting you create an infinite number of storage and display solutions Allows you to buy only what you need at the time you purchase and add to your unit over time as needed Lets you reconfigure your shelves to adapt to your changing needs Is strong enough to support the weight of home libraries and media collections without bowing over time Is covered under our lifetime warranty against breakage, chipping, or bowing Is proudly manufactured in the United States3x35x51. It will not warp like real wood can under heavy loads. 2. Unlike real wood, it can be cut to very specific measurements, which is essential for the success of our patented interlocking system.herecomponentsIn our Signature Line, we have a 3'x3' kit system that is 12" deep and available in all finishes. 11.5" deep 15.5" deep 19" deep 24" deep, available only in 4' long incrementscontourSee a video of someone assembling a Smart Shelves unit.hereSee a video of someone reconfiguring a Smart Shelves unit. herecomponentsassembly videoreconfiguration videocontourroundsquarearc19" deep24" deepassemblereconfiguredesigner toolT2T3componentsdesigner toolOrder any of our pre-configured SKUs online or by phone at (888) 762-7841. Call us at 888-GO-SMART (888-467-6278) to receive complimentary design assistance. We have designers available to speak with you from 8:00 a.m. to 8:00 p.m. EST every day. Use the designer tool to edit a pre-configured design, or design your own from scratch. Name and save the final design you want to purchase and then add your named custom design to your cart.Residential customers: We accept personal checks from individuals. However, your personal check must clear our bank prior to product shipment. There is a $20 charge on all returned checks. Business customers: We accept checks or money orders and also offer net 30 terms for eligible businesses. We require credit information and prepayment on first orders paid for with checks. There is a $20 charge for any returned check. To receive a credit application for net 30 terms, please contact our Sales Department by phone at 888-GO-SMART (888-467-6278) or e-mail us (sales@smartfurniture.com). Once your credit is approved, we will ship your order.No Hassle 365-Day Return PolicyWhen you buy from SmartFurniture.com, if you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund for up to 365 days from your date of purchase -- we will even pay the cost of shipping the product back to us if you return the product within 30 days after it is delivered.customerservice@smartfurniture.comBottom LineSignature Line Lifetime Warrantyapplies only to products manufactured by Smart Furniture, including Smart Shelves® componentschatPlease contact us within 5 days of order receipt$100 Smart Furniture gift certificateLow Price Guaranteeauthorized retailerPlease note the items from the brands mentioned above are subject to the manufacturer's minimum advertised price (MAP) policies. We will match pricing only from authorized retailers who adhere to the manufacturer's specific policies.
How do you protect my privacy?
We Protect Your Privacy

As people who regularly shop online, we know how important it is to keep your personal information confidential, especially online. Our commitment to protecting your privacy is outlined in the policies below. This Privacy Policy was created to inform you what information we collect when you visit SmartFurniture.com (referred to as the "Site" "SmartFurniture.com", or "our website") and then how that information is collected and used by us.

Overview
First off, it is important that you know we are serious about protecting your privacy and protecting the confidentiality of your personal information. The personal information you provide us is used for processing your order, and customizing your shopping experience. Under no circumstances will we share your personal details with any other entity or third-party unless it relates specifically to providing you with the products or services you requested from us. We may use the information we collect to notify you about new products, events, or special offers. If you have any questions or comments concerning your privacy? Please feel free to contact us at marketing@smartfurniture.com. We read every email that we receive and will reply as quickly as we can.

What Customer Information Does SmartFurniture.com Collect?
We receive and store information you provide on our website. You may choose not to provide certain personal information; however, it may limit our ability to provide you with the best possible customer experience. We use your information to respond to information requests, to provide you with the products or services you requested, to provide you with a personal shopping experience, and to communicate with you. SmartFurniture.com is the owner of all information collected on this site.

Our website uses web forms through which you may provide us with information, such as your name, addresses, e-mail addresses, phone numbers, and pertinent financial information. SmartFurniture.com collects this information and will use this information to provide the products, materials or services you request, and to send you promotional and news oriented information.

We collect demographic and profile data. We use this data to enhance your shopping experiences at SmartFurniture.com. We will also use this data to provide you with information which we believe you may have interest in, and to display website content according to what we determine you will prefer.

What About Cookies and IP Addresses?
SmartFurniture.com uses your IP address to diagnose problems with our server, to manage our website, to identify you and your shopping cart and to gather general demographic information. We use cookies to keep track of the contents of your shopping cart and for other purposes including site personalization. Should you set your browser to reject cookies, the site will not be able to recognize your cart, your account, or any personalization.

How Secure Is My Personal Information?
This Site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, including Secure Sockets Layer ("SSL") for all financial transactions through this Site. We use SSL encryption to protect your personal information online, and we also take several steps to protect your personal information in our facilities. Access to your personal information is restricted. Only employees who need access to your personal information to perform a specific job are granted access to your personal information. Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit our Site, you access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall. While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.

Update to this Policy
If we change or update this Privacy Policy, we will post changes and updates on this Site so that you will always be aware of what information we collect, use and disclose. We encourage you to review this Privacy Policy from time to time so you will know if the Privacy Policy has been changed or updated.

Last updated March 16, 2010
Shipping Information

What are your standard shipping rates?
Contiguous U.S. Standard: 12.5% or $10 on orders $80 or less 3-Day: 35% of subtotal or $50 minimum 2-Day: 40% of subtotal or $75 minimum Overnight: 70% of subtotal or $100 minimum Hawaii and Alaska Standard: 35% of subtotal or $150 minimum Canada Rate includes: cost of shipping, brokerage service, tax and duty. You pay a one time fee upfront and we take care of the rest! Your shipment crosses the border smoothly and you are not surprised by any fees on the back end. Standard: 35% of subtotal Other International Destinations For a personalized quote, please call us at 888-GO-SMART (888-467-6278) or email sales@smartfurniture.com. We have trusted freight forwarding partners who specialize in international shipping and are able to handle any order large and small. We will respond to your inquiry within 24hrs.
How will my order ship?
Our shipping department works closely with our delivery companies to ensure that your products get to you in the quickest, safest, and most reliable method possible. Primarily, our smaller products will ship to you via FedEx Small Package Ground or FedEx Small Package Air regardless of whether they are going to a domestic or international address. Large items over $2500 in value going to addresses within the continental United States and Canada will be shipped via truck freight. Customers must be present to receive freight orders. Large items over $2500 in value going outside of the continental United States and Canada can be sent by air or ship container.
How will I know when my order actually ships?
We send all customers two e-mails regarding the status of their order. The first e-mail is a confirmation of your order. This gives you the opportunity to review the order for accuracy. The second e-mail is sent out when the order is actually shipped from our warehouse. Please note:

If your item shipped via FedEx, your email should contain FedEx tracking numbers. You may track your package on the FedEx website. If your item shipped via any other method, your tracking numbers are also listed in the email. However, these tracking numbers are from another carrier and are accessible through the individual carrier's website, not FedEx's website. We are happy to provide you with your tracking numbers if you are having any problems obtaining them. Please contact us at (888) 762-7841 or customerservice@smartfurniture.com.

When will my order arrive?
Most orders are packed and shipped within two business days from receipt of your order. Once on the truck, it typically takes 2-4 days to arrive at a location within the continental U.S. Locations outside of the continental U.S. will take a few days more. If the item you ordered is temporarily out of stock, we will alert you immediately so you can decide how you would like to proceed.
Do you offer expedited shipping and handling?
Yes, we do! For locations within the Contiguous U.S.A: 3-Day Delivery: 35% of your order total 2-Day Delivery: 40% of your order total Standard Overnight (delivery next day by 4:30pm): 70% of your order total (orders must be received before 12:00pm EST to be eligible International: Please call us at call 888-GO-SMART (888-467-6278), chat with us now, or e-mail sales@smartfurniture.com to request quote. All inquiries will receive a personalized response within 24hrs.
Are there any other extra fees with delivery and/or assembly of my order?
No. We do not charge you any extra fees on your order on top of the standard rates for inside delivery and assembly listed on the question above.
Can you ship your products to multiple addresses?
Yes, we can, but it will be broken up into multiple orders. There will be a minimum delivery charge per address.
Can you ship your products internationally?
Yes, we certainly can. Please contact us directly so we can give you a personalized international shipping quote based on current exchange rates. Call us at: 888-GO-SMART (888-467-6278), chat with us now, or e-mail us at sales@smartfurniture.com. Please note that we cannot sell Herman Miller® products outside of the United States.
How much is it to ship your products to Canada?
We provide our Canadian customers with a personalized quote based on current exchange rates. To get your quote, call us at 888-GO-SMART (888-467-6278), chat with us now, or e-mail us at sales@smartfurniture.com, from 8:00 a.m. to 8:00 p.m. EST, 7 days a week. Our quote to you will include the following costs:

The cost of goods Shipping Brokerage Taxes (GST/PST) Duties (when applicable) Administration fees

Please note that we cannot sell Herman Miller® products outside of the United States.
Customer Service Questions

How can I see Smart Furniture products in person?
1. Showroom

To see our products in person, please visit our new showroom, which is located at 313 Manufacturers Road in Chattanooga, Tennessee. If you need an appointment, just call us at: 888-GO-SMART (888-467-6278) from 8:00 a.m. to 10:00 p.m. EST, 7 days a week, chat with us now, or e-mail us at sales@smartfurniture.com.

Showroom Location: 313 Manufacturers Road, Suite 107 Chattanooga TN 37402 (directions)

Showroom Hours: Open 10:00 a.m. to 8:00 p.m. EST, Monday through Saturday. Sunday hours are 12:00 p.m. to 6:00 p.m. To contact the our showroom, please call 423-643-0025.

2. Sample Chips

Order sample chips of our Signature Line products (including Smart Shelves®) and Smart Cubes by calling us at 888-467-6278.

What hours are your staff available?
We're available to help you with designs or questions via telephone during the following hours:

Monday-Friday: 8am-8pm (est)
Saturday: 11am-8pm (est)
Sunday: 12am-6pm (est) Contact us by:

Phone: 888-GO-SMART (888-467-6278)
Fax: 888-843-5293
Live Chat
E-mail us at sales@smartfurniture.com or customerservice@smartfurniture.com

We'd love to help in any way that we can.
Why should I buy from Smart Furniture?
We're not only here to just offer you the products of your choice, but also to provide world-class customer service at every step of your shopping experience. You can read more about why you should buy from Smart Furniture, but here what we feel are the most important reasons why:

We have a soul.
We will win your loyalty with world-class customer service.
Unlike many other online retailers, we actually make stuff. We even have a real store, in real life.
You can actually design your own products and your own spaces, on demand.
We do all the other stuff too (best prices, free shipping...)

Ordering from Smart Furniture

How do I place an order?
Ordering through SmartFurniture.com is easy, and fun. Orders can be placed online at www.smartfurniture.com, by phone or by fax. Details below: To Order Online: (four easy steps) 1. Select items and add to cart 2. Proceed through guest checkout, or create a new account 3. Enter your billing and shipping information. 4. Select method of payment and submit! To Order By Phone: Call us at (888) 467-6278. Our staff is available seven days a week and always happy to help. To Order By Fax: Fax your purchase order to Smart Furniture Sales at (888) 843-5293. One of our designers will be available to receive and process your order.
How do I track an order?
How do I track an order?

Just call us at (888) 762-7841 and we'll track it for you.
If your item shipped via FedEx, your email should contain FedEx tracking numbers. You may track your package on the FedEx website.
If your item shipped via any other method, your tracking numbers are also listed in the email. However, these tracking numbers are from another carrier and are accessible through the individual carrier's website, not FedEx's website.
We are happy to provide you with your tracking numbers if you are having any problems obtaining them. Please contact us at (888) 762-7841 or customerservice@smartfurniture.com.

How soon will my order ship from your warehouse?

Most orders ship within 48 hours and arrive within 5-7 business days for in stock items. If you need your order to arrive within 3 business days, expedited shipping is available, and your order will be packed and shipped within 24 hours.

How do I add special delivery information to my order?

Please call us at (888) 762-7841. Our customer service representatives and designers can help you arrange your special delivery needs and are available to speak with you from 8:00 a.m. to 8:00 p.m. EST every day. You may also enter your instructions in the "Comments for Delivery Service" section on the Delivery step of check-out. If we cannot accommodate your request, we will contact you immediately.

What do I do if part of my order is missing or was damaged is shipping?

Please contact us at (888) 762-7841 regarding damages and/or discrepancies within 5 days of order receipt.
To arrange for a pick-up of damaged merchandise and a replacement shipment (if desired), please call us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com. Please be sure to have your order number ready.
For your peace of mind, we offer a 30-Day Satisfaction Guarantee and Return Policy on all merchandise we sell.

How do I return an order?

All of our merchandise is covered under our 30-Day Satisfaction Guarantee and Return Policy, while our Signature Line components are covered under our Lifetime Warranty. To return your order within 30 days of receipt, please call us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com. Please be sure to have your order number ready.
If you are returning merchandise shipped through via FedEx Ground or FedEx Expedited services, please repackage your purchase in its original box and contact us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com so we can arrange a pickup.
If you are returning merchandise shipped through one of our In-Home delivery companies or via Freight, please contact us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com so we can arrange a pickup.

How do I get a refund on part or all of my order?

For items returned within 30 days of purchase, a refund of your entire purchase price will be issued after receipt of the return merchandise. A refund can either be in the form of a credit for future purchases or in the same method of payment as the original payment.
To receive a refund, please contact us at (888) 762-7841 or e-mail us at customerservice@smartfurniture.com.
Products used in tradeshows will only be accepted for return in the original un-opened box, unless previously authorized by Smart Furniture Customer Service.
All returns need to be shipped back to Smart Furniture is its original packaging. If you no longer have the original packaging, please contact Smart Furniture Customer Service.

Our Business Philosophy

How is Smart Furniture different from other furniture companies?
Smart Furniture is a company dedicated to bringing customers unique products, customizable to your needs and style and custom interior design to everyone through our Design on Demand ® concept. With an exclusive collection of furniture designs ranging from Smart Furniture's own Smart Shelves® line to designs from Herman Miller and Blu Dot, Smart Furniture allows you to personalize your space like never before.

Through our Design on Demand concept, we are able to offer:

Unique contemporary products:

Products chosen for their "customizability", design aesthetic, and yes, ease of use (most are tool-free).

2. Design Assistance:

Complimentary design assistance from our experienced design staff. Our designers will provide you with a 3-D rendering of your custom design within 24 hours. To start working with a designer, call us at 888-GO-SMART (888-467-6278), e-mail us at sales@smartfurniture.com, or chat with us now.

3. A business centered around the customer:

Our world-class customer service has been recognized by many business organizations. We've been awarded the Better Business Bureau's Torch Award for Marketplace Ethics and are seen as a leader in Customer Service Excellence by American Express and the National Retail Federation. We've also been praised for our service by many satisfied customers. Read their feedback here.

What is the idea behind Design on Demand?
You are unique, and Smart Furniture understands that.

Smart Furniture empowers you to transform ordinary rooms into extraordinary spaces quickly and easily. And we do it with something we call Design on Demand®.

Design on Demand® means that Smart Furniture adapts to you, your style, and your personality, rather than the other way around.

And Design on Demand® means that we make ordering simple, with complimentary design assistance, award-winning customer service, and exclusive product lines that can be personalized to, well, you. Many are even tool-free.

And Design on Demand® means that you can do all this fast. Forget time-consuming custom carpentry or expense design work. In many cases, Smart Furniture can listen to your concept, show you a 3D rendering in 24 hours, and ship within a week (even custom designs).

So in other words, from living rooms to lofts to home offices, Design on Demand means you can make the look of your home, and the way you organize it, uniquely yours, quickly and easily.
Company History, Awards, and Recognition

What is the history of Smart Furniture?
Smart Furniture was originally imagined in the mid 1990s by our CEO Stephen Culp, a Naval Reserve Officer, attorney, and former Peace Corps Volunteer. At the time, Culp was a law student at Stanford Law School. The idea for the company came during a visit he made to Yahoo! during its startup years. The incredible growth Yahoo! was experiencing made it difficult for the company to keep up with the constantly changing need for space reconfiguration. Culp realized that people needed an easily adaptable furniture system that allowed them to reconfigure spaces to their changing needs. In a small workshop in a professor's garage, he set out to create a furniture system that was both simple to assemble and easy to reconfigure as needed. He succeeded and received a patent on his Signature Line system. By 1998, Smart Furniture was up and running in Palo Alto, California. Smart Furniture relocated to Chattanooga, Tennessee in 2001, where Culp expanded the company and founded a local manufacturing, warehouse, and shipment distribution system for the company's Signature Line products. Along the way, Culp's experience in the Peace Corps provided a founding principle of Smart Furniture: Help people help themselves. This simple but effective principle was the basis for a business model he called Design on Demand®. Smart Furniture's Design on Demand® model was created to give both residential and business customers the opportunity to design their own spaces and customize furniture products to their needs, quickly and easily. The next step was to make the model come alive through technology on our website, Smartfurniture.com. Our website's designer tool, free 3-D renderings, and integrated Google Sketchup technologies combined empower our customers to design, order, and receive everything from individual units to interior layouts, quickly and easily. The result was a revolutionary solution incorporating state-of-the-art design, e-commerce and fulfillment capabilities that can deliver orders from concept to customer within a week. Such a short turnaround time is unheard of in the furniture industry.
What awards and recognition has Smart Furniture received?
Awards & Achievements:

Winner, Better Business Bureau Torch Award for Marketplace Ethics, 2008

Top 20 Editor's Choice Products of the Year, Display and Design Ideas (DDI) Magazine, 2005

International Housewares Association (IHA) Design Award Finalist, 2005

Chain Store Age's 40 Rising Stars in Retail, 2005

2005 Dell/NFIB Small Business Excellence Award Finalist

Recognized as leader in Customer Service Excellence, 2004

Sponsored by American Express & the National Retail Federation

Presented at NRF convention alongside Saks Fifth Avenue and Dell

Display and Design Ideas (DDI), 2004/2005 Fixture Leader

Kruesi Award, Spirit of Innovation Laureate, 2004

Multiple utility patents

Hundreds of testimonials from Customers in all 50 States and Canada

Publications

Metropolis Magazine Crossroads Chattanooga, 2005

Inc. Magazine Cover photo and story featuring CEO, Stephen Culp, November 2004

Oprah Winfrey's "O" Magazine- Organize Your Collection of Books, 2004

Display and Design Ideas - DDI's 2004 Fixture Leaders

Visual Merchandising and Store Display - Fixtures Focus, 2004 and Fixture Leaders, 2005

Stores Magazine - American Express Salutes Two Companies for Customer Service Excellence, 2004

Homeworld Business Magazine - Smart Furniture Places Furniture Design in Hands of End User, 2004

Worthwhile Magazine - 2005

Customer Service Excellence 2004: Exemplary Practices in Retail Furniture Today, 2004

Television:

Home and Garden Television - I Want That! (2006)

ABC's Extreme Makeover: Home Edition (2004), Knock First! (2004)

Home and Garden Television's Mission: Organization (9 episodes, 2004)

Discovery/TLC Taking Care of Business (2004)

Trading Spaces: Boys vs. Girls (2005)

Turner South Southern Home By Design: Smart Furniture Episode (2004)

Bravo TV: Shear Genius Season 2 (2008) - Smart Fixtures used in reality show's salon

Other Media Coverage:

Financial Times (London)

San Francisco Examiner

Denver Post

San Jose Mercury News

Cleveland Plain Dealer

Cincinnati Post

Business Tennessee

Dow Jones VentureWire
Hours of Operation

When are you available?
We strive to provide the best customer service in the world, which sounds cliche, but we're very serious about it. If there is anything we can do to serve you, we welcome you to contact us through any of the options listed below. We value your questions, comments and concerns and will make every effort to reply to your inquiry right away. Our hours of operation are: Monday-Friday: 8am-8pm (est) Saturday: 11am-8pm (est) Sunday: 12am-6pm (est) Placing Orders and Product Inquiries: Phone: (888) 467-6278 toll free Phone: (423) 267-7007 (international) Email: sales@smartfurniture.com Fax: 888-843-5293 Live Chat: Click Here to Live Chat Contact Us: Click Here to Contact Us Customer Service Inquiries and Order Tracking: Phone: 888.762.7841 toll free Email: customerservice@smartfurniture.com Fax: 888-843-5293 Smart Furniture Corporate Office 430 Market St Chattanooga, TN 37402 Smart Furniture Studio 313 Manufacturers Rd Chattanooga, TN 37405

Smart Furniture^®: Design on Demand^®

Smart Furniture makes it simple for you transform ordinary rooms to extraordinary spaces. Smart Furniture's products are intelligently designed in that they are simple to understand, adapt easily to your space, and are simple to order, receive and assemble. Smart Furniture is a pioneer in Design on Demand, making it possible for you to design furniture products that are customized to your unique needs, quickly and easily. At Smart Furniture, it is our goal to bring custom interior design to a whole new market— everyone. A two minute video describing Design on Demand is available here.

More than shelves, bookcases, book shelves & shelving...

modern furniture for homes, lofts, studios & apartments ››	store design & retail merchandising - a simple solution for retail displays & store fixtures ››	custom tradeshow displays & trade show booths - designed for your space without hassle ››	design your own office and workspaces ››	Smart Furniture - modular shelves and smart organization ideas ››

take advantage of our free design assistance ››
If you need ideas for designing your store or laying out your apartment, take advantage of our free design assistance. We have teams of designers dedicated to assisting our customers create custom store layouts , custom wall to wall shelving displays, or any other retail merchandising or home shelving need. To speak to one of our designers, call 888 467 6278 or visit our design assistance page to send us some information.